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To book, amend or cancel routine appointments  - Download our myGP App 

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1 Appointment 1 Problem 1 Patient: 

We politely ask our patients to only discuss one problem per appointment, for the following reasons:

  • This helps ensure clinics run to schedule and other patients aren’t inconvenienced.
  • We don’t want our doctors to rush through each problem as a serious illness might get missed.
  • Too many problems can distract the doctor on dealing with your main problem.

If you need an additional appointment to discuss further problems, our reception will be happy to help.

Thank You

Non NHS Work: 

If you require a private letter to be written on your behalf which does not fall within normal NHS guidelines please download the attached form, complete and return to the surgery with the specified fee. 

Patient Request Form

Repeat Prescriptions:

Please note that repeat prescriptions take a full 48 hours (2 whole working days) to prepare.    Please remember that it is your responsibility to ensure that you hand your request into the surgery on time to avoid running out of your medication.

OUR MISSION STATEMENT:

"DELIVERING SAFER, BETTER, QUALITY CARE AT ALL TIMES"

PEAK TIME TELEPHONE CALLS:

Our peak times for telephone calls are between 8am and 11am.  Please try to avoid calling regarding non-urgent matters outside of these times.  Please only telephone for test results after 2pm.  Thank you.

 

 

Practice Management

Practice Management Team

Denise Payne General Manager

Rachel Tadhunter Operations Manager

 

To contact Practice Management Team please email

oakfield.practice@nhs.net

Denise Payne

As GENERAL MANAGER Denise reports to the PARTNERS and is responsible for the smooth daily running of the ADMINSTRATIVE OFFICE, MEDICINE TEAM, RECEPTION, BUILDING and assistance with any CLINICIAN requirements.


Denise also oversees complaints, claims and evaluates current processes and identifies ways to make them more efficient to enable Oakfield to move forward with the increase in patient list and staff.

Rachel Tadhunter

As OPERATIONS MANAGER Rachel reports to the PARTNERS and is responsible for Creating, Reviewing and Maintaining to a high level all of Oakfield’s Policies and Procedures.

Rachel makes sure that Oakfield is conducting its business in full compliance with all national laws and regulations that pertain to the health care industry, as well as professional standards, accepted business practices, and internal standards.

 

Administration

Terri Austin
Niccie Clubb

Prescription Manager

Toni Jones
Emma Ludlow

Prescription Manager

Jane Menage

Reception

Michelle Irwin
Paula Anota
Anouska Boxall
Rachael Bartlett
Francesca Harding
Philippa Fellows
Kirsty Hope
Kirsty Matthias (f)
Jemma Gannaway (f)
Laura Coleman

Secretaries

Karen Old
Kim Henderson
 
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