Noticeboard

We are not open Monday 25th May 2020


ONLINE ‘ ROUTINE TELEPHONE’ APPOINTMENTS are now available

All routine appointments are currently TELEPHONE consultations until further notice due to the current coronavirus situation. (Exceptions made to some Urgent Practice Nurse Procedures and Childhood Imms)

Please call Reception for an 'ON THE DAY TELEPHONE TRIAGE' Appointment or alternatively book online a 'ROUTINE TELEPHONE' Appointment with one of our GP's or ANP's.

Please have your phone on and ready for your set appointment time, the clinician will only try to call once.

Thank You

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PLEASE READ:
• If you have possible MILD symptoms [new persistent cough or high temperature] stay at home and do not leave your house for 7 days from when your symptoms started.
This action will help protect others in your community whilst you are infectious.
• If you have MODERATE or SEVERE symptoms DO NOT attend Hospital or GP surgery, stay at home and do not leave your house and CALL 111
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ADVICE for staying at home
(Please see following link for full advice)

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection

1) Plan ahead and ask others for help to ensure that you can successfully stay at home.
2) Ask your employer, friends and family to help you to get the things you need to stay at home.
3) Stay at least 2 metres (about 3 steps) away from other people in your home whenever possible.
4) Sleep alone, if that is possible.
5) Wash your hands regularly for 20 seconds, each time using soap and water.
6) Stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible.
If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online.
If you have no internet access, you should call NHS 111. For a medical emergency dial 999.

CORONAVIRUS

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1 Appointment 1 Problem 1 Patient: 

We politely ask our patients to only discuss one problem per appointment, for the following reasons:

  • This helps ensure clinics run to schedule and other patients aren’t inconvenienced.
  • We don’t want our doctors to rush through each problem as a serious illness might get missed.
  • Too many problems can distract the doctor on dealing with your main problem.

If you need an additional appointment to discuss further problems, our reception will be happy to help.

Thank You

Repeat Prescriptions:

Please note that repeat prescriptions take a full 48 hours (2 whole working days) to prepare.    Please remember that it is your responsibility to ensure that you hand your request into the surgery on time to avoid running out of your medication.

OUR MISSION STATEMENT:

"DELIVERING SAFER, BETTER, QUALITY CARE AT ALL TIMES"

PEAK TIME TELEPHONE CALLS:

Our peak times for telephone calls are between 8am and 11am.  Please try to avoid calling regarding non-urgent matters outside of these times.  Please only telephone for test results after 2pm.  Thank you.

 

 

diaryAppointments

Different Appointments for Different Needs

Every patient is different and that is why at Oakfield Health Centre we have a flexible appointments system.

Telephone Appointments 

Our telephone appointment system is designed to stop you having to wait for a face to face appointment for simple problems and queries when a conversation for some guidance or advice from the doctor will do.  All enquiries will be triaged by a Healthcare Professional who will allocate the appropriate priority based on the information providedAll emergency appointments are allocated by our triage system on the day.

Because telephone appointments allow greater flexibility for some patients in specific circumstances, the reception  team may offer you a telephone appointment. Please be aware that calls from the surgery may come up as 'Private Number Calling' so please do not ignore this if you are expecting a call. The Practice policy is that the GP or Nurse Practitioner will call once and leave a message to call the surgery if the phone is not answered. 

Minor Illness

For minor illnesses such as coughs and colds we would encourage you to consult the Minor Illness service at our adjacent pharmacy and ensure that you have looked at our minor illness advice on this website.  The surgery follows national guidelines on best practice in treating minor illnesses and so you should not necessarily expect a prescription or antibiotics for viral infections or other minor illness.  In some cases you might need to be seen in which case the doctor will invite you to come to the surgery for an appointment based on your clinical need.

Face to Face Appointments

Our booked face to face appointments are designed for non-urgent or ongoing problems when time is not a pressing issue.

On-Line Appointments

On-line appointments are available to book if you have registered for on-line services.  For further advice please see further advice on this website.

 

To Save You Time:

Medical Certificates:  If you have an ongoing medical certificate that requires authorisation please complete the required form here and send to the surgery.  This can then be assessed by the doctor based on your medical requirements and an appointment can be suggested when it is needed.

Hayfever:  If you need medication for hayfever please collect a letter from the surgery and take it to the pharmacy.

Contraception:  For routine pill checks, if you don't have any problems or difficulties, please book an appointment with the Healthcare Assistant.

For all other contraceptive advice, (including contraceptive injections) please make an appointment to see one of our Practice Nurses.

 

 

 

 

 
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