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Noticeboard

We are not open Monday 25th May 2020


ONLINE ‘ ROUTINE TELEPHONE’ APPOINTMENTS are now available

All routine appointments are currently TELEPHONE consultations until further notice due to the current coronavirus situation. (Exceptions made to some Urgent Practice Nurse Procedures and Childhood Imms)

Please call Reception for an 'ON THE DAY TELEPHONE TRIAGE' Appointment or alternatively book online a 'ROUTINE TELEPHONE' Appointment with one of our GP's or ANP's.

Please have your phone on and ready for your set appointment time, the clinician will only try to call once.

Thank You

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PLEASE READ:
• If you have possible MILD symptoms [new persistent cough or high temperature] stay at home and do not leave your house for 7 days from when your symptoms started.
This action will help protect others in your community whilst you are infectious.
• If you have MODERATE or SEVERE symptoms DO NOT attend Hospital or GP surgery, stay at home and do not leave your house and CALL 111
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ADVICE for staying at home
(Please see following link for full advice)

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection

1) Plan ahead and ask others for help to ensure that you can successfully stay at home.
2) Ask your employer, friends and family to help you to get the things you need to stay at home.
3) Stay at least 2 metres (about 3 steps) away from other people in your home whenever possible.
4) Sleep alone, if that is possible.
5) Wash your hands regularly for 20 seconds, each time using soap and water.
6) Stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible.
If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online.
If you have no internet access, you should call NHS 111. For a medical emergency dial 999.

CORONAVIRUS

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1 Appointment 1 Problem 1 Patient: 

We politely ask our patients to only discuss one problem per appointment, for the following reasons:

  • This helps ensure clinics run to schedule and other patients aren’t inconvenienced.
  • We don’t want our doctors to rush through each problem as a serious illness might get missed.
  • Too many problems can distract the doctor on dealing with your main problem.

If you need an additional appointment to discuss further problems, our reception will be happy to help.

Thank You

Repeat Prescriptions:

Please note that repeat prescriptions take a full 48 hours (2 whole working days) to prepare.    Please remember that it is your responsibility to ensure that you hand your request into the surgery on time to avoid running out of your medication.

OUR MISSION STATEMENT:

"DELIVERING SAFER, BETTER, QUALITY CARE AT ALL TIMES"

PEAK TIME TELEPHONE CALLS:

Our peak times for telephone calls are between 8am and 11am.  Please try to avoid calling regarding non-urgent matters outside of these times.  Please only telephone for test results after 2pm.  Thank you.

 

 

Practice Management

Practice Management Team

Denise Payne General Manager

Rachel Tadhunter Operations Manager

 

To contact Practice Management Team please email

oakfield.practice@nhs.net

Denise Payne

As GENERAL MANAGER Denise reports to the PARTNERS and is responsible for the smooth daily running of the ADMINSTRATIVE OFFICE, MEDICINE TEAM, RECEPTION, BUILDING and assistance with any CLINICIAN requirements.


Denise also oversees complaints, claims and evaluates current processes and identifies ways to make them more efficient to enable Oakfield to move forward with the increase in patient list and staff.

Rachel Tadhunter

As OPERATIONS MANAGER Rachel reports to the PARTNERS and is responsible for Creating, Reviewing and Maintaining to a high level all of Oakfield’s Policies and Procedures.

Rachel makes sure that Oakfield is conducting its business in full compliance with all national laws and regulations that pertain to the health care industry, as well as professional standards, accepted business practices, and internal standards.

 

Administration

Terri Austin

Admin

Niccie Clubb

Prescription Manager

Toni Jones

Admin

Emma Ludlow

Prescription Manager

Jayne Menage

Admin

Francesca Harding

Prescription Clerk

Reception

Michelle Irwin
Paula Anota
Hannah Smith
Rachael Bartlett
Baljinder Cheema
Philippa Fellows
Kirsty Hope
Kirsty Matthias (f)
Jemma Gannaway (f)
Laura Coleman

Secretaries

Karen Old
Kim Henderson
 
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