Noticeboard

We are not open Monday 25th May 2020


ONLINE ‘ ROUTINE TELEPHONE’ APPOINTMENTS are now available

All routine appointments are currently TELEPHONE consultations until further notice due to the current coronavirus situation. (Exceptions made to some Urgent Practice Nurse Procedures and Childhood Imms)

Please call Reception for an 'ON THE DAY TELEPHONE TRIAGE' Appointment or alternatively book online a 'ROUTINE TELEPHONE' Appointment with one of our GP's or ANP's.

Please have your phone on and ready for your set appointment time, the clinician will only try to call once.

Thank You

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PLEASE READ:
• If you have possible MILD symptoms [new persistent cough or high temperature] stay at home and do not leave your house for 7 days from when your symptoms started.
This action will help protect others in your community whilst you are infectious.
• If you have MODERATE or SEVERE symptoms DO NOT attend Hospital or GP surgery, stay at home and do not leave your house and CALL 111
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ADVICE for staying at home
(Please see following link for full advice)

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection

1) Plan ahead and ask others for help to ensure that you can successfully stay at home.
2) Ask your employer, friends and family to help you to get the things you need to stay at home.
3) Stay at least 2 metres (about 3 steps) away from other people in your home whenever possible.
4) Sleep alone, if that is possible.
5) Wash your hands regularly for 20 seconds, each time using soap and water.
6) Stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible.
If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online.
If you have no internet access, you should call NHS 111. For a medical emergency dial 999.

CORONAVIRUS

Are you on Facebook? We are! Please Follow us by clicking the link OAKFIELD FACEBOOK

1 Appointment 1 Problem 1 Patient: 

We politely ask our patients to only discuss one problem per appointment, for the following reasons:

  • This helps ensure clinics run to schedule and other patients aren’t inconvenienced.
  • We don’t want our doctors to rush through each problem as a serious illness might get missed.
  • Too many problems can distract the doctor on dealing with your main problem.

If you need an additional appointment to discuss further problems, our reception will be happy to help.

Thank You

Repeat Prescriptions:

Please note that repeat prescriptions take a full 48 hours (2 whole working days) to prepare.    Please remember that it is your responsibility to ensure that you hand your request into the surgery on time to avoid running out of your medication.

OUR MISSION STATEMENT:

"DELIVERING SAFER, BETTER, QUALITY CARE AT ALL TIMES"

PEAK TIME TELEPHONE CALLS:

Our peak times for telephone calls are between 8am and 11am.  Please try to avoid calling regarding non-urgent matters outside of these times.  Please only telephone for test results after 2pm.  Thank you.

 

 

Welcome to Oakfield Health Centre

 

We are not open Monday 25th May 2020

ONLINE ‘ ROUTINE TELEPHONE’ APPOINTMENTS are now available

All routine appointments are currently TELEPHONE consultations until further notice due to the current coronavirus situation. (Exceptions made to some Urgent Practice Nurse Procedures and Childhood Imms)

Please call Reception for an 'ON THE DAY TELEPHONE TRIAGE' Appointment or alternatively book online a 'ROUTINE TELEPHONE' Appointment with one of our GP's or ANP's.

Please have your phone on and ready for your set appointment time, the clinician will only try to call once. Thank You

******ONLINE DETAILS*****


If you haven’t already, please register for Online Access ONLINE SERVICES

•New users will need to complete a registration form and provide ID
•Existing Users will have been contacted via email with a new pin code (Please check your junk inbox also)

We recommend you download Patient Access or myGP

  • Patient Access (Desktop or App)

  • myGP (App)

You will be able to book appointments, request repeat prescriptions and view your lab reports.

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Due to the current situation we are stopping the flow of traffic within the surgery.

Therefore we ask that you post any paper requests through our letterbox and if you need to speak to a receptionist please use the buzzer and intercom.

We thank you for your understanding and patience.

PLEASE READ:

Due to the latest government advice we are trying to switch all existing and new bookings to telephone triage. If you have a cough, flu like symptoms or respiratory problems we ask that you self isolate for 7 days and seek advice from NHS 111 online. We thank you for your understanding. Please keep referring to this page for updated information.


• If you have possible MILD symptoms [new persistent cough or high temperature] stay at home and do not leave your house for 7 days from when your symptoms started.
This action will help protect others in your community whilst you are infectious.
• If you have MODERATE or SEVERE symptoms DO NOT attend Hospital or GP surgery, stay at home and do not leave your house and CALL 111
----------
ADVICE for staying at home
(Please see following link for full advice)

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection

1) Plan ahead and ask others for help to ensure that you can successfully stay at home.
2) Ask your employer, friends and family to help you to get the things you need to stay at home.
3) Stay at least 2 metres (about 3 steps) away from other people in your home whenever possible.
4) Sleep alone, if that is possible.
5) Wash your hands regularly for 20 seconds, each time using soap and water.
6) Stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible.
If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online.
If you have no internet access, you should call NHS 111. For a medical emergency dial 999.

CORONAVIRUS

We are an Advanced Practitioner led practice and utilise triage as a cornerstone of assessment.  We believe this allows the patient prompter access to care that is appropriate for their needs.

The doctors and staff at Oakfield Health Centre in Gravesend are proud to offer the highest standard of patisurgery.jpgent-centred healthcare.  We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

There is disabled access throughout the building.

The surgery hosts trainee doctors and for further information see link.

Email Address:  oakfield.practice@nhs.net

PLEASE NOTE THAT THIS EMAIL ADDRESS IS NOT MONITORED 24 HOURS A DAY AND THEREFORE APPOINTMENTS AND PRESCRIPTIONS CANNOT BE REQUESTED VIA THIS WEBSITE.  YOU WILL NEED TO CONTACT THE SURGERY DIRECT OR SIGN UP FOR VISION ONLINE.


YOUR NAMED GP 

The 2015-2016 GP contract in England is now contractually required to allocate a named, accountable GP to all patients (including children).  All patients who are on the practice list will be allocated a named GP.  All new patients who register with the practice will be allocated a named accountable GP within 21 days of registration.  Patients aged over 75 have already been allocated a named accountable GP under existing provisions. 


(Care Quality Commission) CQC Inspection:  We are pleased to announce that the CQC carried out a scheduled inspection of the Practice in January 2017.  Following this visit the Practice received an overall rating of Good, in which each individual area also received a rating of Good. 

See link for full report:

CQC Inspection Report


SELF REFERRALS

For self referral to the Midwife, Physiotherapy, Counselling, the Dietician or for information on Travel Vaccinations or a Sickness Certificate please see the links on the right of this page.

If your GP has referred you to a Specialist please see Further Information on the right.


ZERO TOLERANCE POLICY

We operate a Zero Tolerance Policy in relation to aggressive and threatening behaviour.  We do not expect anybody working in this surgery to be subjected to verbal or physical abuse, intimidation (e.g. being shouted at) or harassment - under any circumstances.  On the rare occasions this happens you may be asked to leave the surgery and your registration will be reviewed.


MEDICAL RESEARCH DATA PROTECTION

The staff at this practice record information about you and your health so that you can receive the right

 

(Site updated 16/07/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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