Appointments

For all URGENT appointments with a clinician please call reception on 01474 537123 Mon-Fri between 8am - 11am

All requests will be clinically triaged and, depending upon your enquiry, we will contact you to arrange an appointment with a suitable clinician or provide advice by text or phone.

For life-threatening situations, call 999 or go to A&E.  

For Out of Hours please call 111

For all ROUTINE appointments with a clinician please call reception on 01474 537123 Mon-Fri between 8am - 11am

All requests will be clinically triaged and, depending upon your enquiry, we will contact you to arrange an appointment with a suitable clinician or provide advice by text or phone.

For life-threatening situations, call 999 or go to A&E.  

For Out of Hours please call 111

For all the below please call reception Mon-Fri between 8am-6:30pm

• Practice Nurse
• Orthopaedic Triage/Physio
• Care Coordinator
• Dietician

Our Practice Nurses are available Monday to Friday, please call reception between 8am-6:30pm 

They offer the following services:

• Blood pressure checks
• Ear syringing
• Dressing and stitch removals
• Childhood immunisations
• Women’s health including cervical smears and hormone replacement checks.
• Immunisations
• Travel vaccinations
• New patient health checks
• Teenage services
• Contraceptive and sexual health advice

From October 2025, NHS GP practices in England are mandated to adopt a "Total Triage" model  NHS England » Changes to the GP Contract in 2025/26

Triage—whether by telephone, in person, or online—is designed to assess the urgency and nature of each patient’s health concern

This allows us to prioritise appointments based on clinical need, ensuring that those who require urgent or face-to-face care receive it promptly. It also helps manage demand effectively across the whole practice.

Our practice, like all others, must follow NHS guidance and is mandated to comply with the GP contract criteria. These rules are in place to ensure that patient care is delivered safely, efficiently, and fairly to everyone registered with the practice.

In addition to the mandated online system, we have introduced our telephone triage system (8am –11 am) which has been designed for a clinician to safely assess patient needs before allocating appointments. This process ensures clinical safety for all patients.

This also allows patients who are less comfortable with technology to speak directly to our trained and friendly receptionists.

We strive to provide timely and safe care to all our patients, including yourself. The triage process ensures that your concerns are assessed properly and that you receive the most appropriate care as quickly as possible.

How it works:

• You will need to answer a few questions regarding your symptoms or health concerns
• A member of our clinical team will triage your request to decide the next steps based on your clinical needs
• You will be contacted to confirm the best course of action: urgent or routine face to face or telephone appointment, you could be sent for investigations, referred to a pharmacy or other community service, Receive health advice, or to Visit A & E or call 111.

Since introducing this new telephone system, we have seen waiting times shorten significantly, and feedback shows 98% of patients prefer to talk to a member of staff.

This significant improvement means patients receive the care they need more quickly and efficiently than under our previous systems.

Requests for home visits should ideally be made before 11am, to help us plan our day.

We ask you to try to always come to us at the surgery, instead of asking us to visit at home. This helps us to see more people at the surgery in the same time, and our facilities are better in the surgery.

We expect children to be brought to the surgery and will try to see a sick child as soon as possible.

Many parents worry that taking a sick child out will harm them but in our experience that is not the case.

The doctor may also call you before visiting to see if the visit is needed or to get more background information before coming out.

Patients arriving on time will be seen in order of appointment.

Any patients that attend their appointment more than 10 minutes late will be asked to rebook for another day

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01474 537123, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs