Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01474 537123, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 9am to 5pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01474 537123, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am

Our Practice Nurses are available Monday to Friday.  They offer the following services:

• Blood pressure checks
• Ear syringing
• Dressing and stitch removals
• Childhood immunisations
• Women’s health including cervical smears and hormone replacement checks.
• Immunisations
• Travel vaccinations
• New patient health checks
• Teenage services
• Contraceptive and sexual health advice

Requests for home visits should ideally be made before 11am, to help us plan our day.

We ask you to try to always come to us at the surgery, instead of asking us to visit at home. This helps us to see more people at the surgery in the same time, and our facilities are better in the surgery.

We expect children to be brought to the surgery and will try to see a sick child as soon as possible.

Many parents worry that taking a sick child out will harm them but in our experience that is not the case.

The doctor may also call you before visiting to see if the visit is needed or to get more background information before coming out.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01474 537123, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs