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1 Appointment 1 Problem 1 Patient: 

We politely ask our patients to only discuss one problem per appointment, for the following reasons:

  • This helps ensure clinics run to schedule and other patients aren’t inconvenienced.
  • We don’t want our doctors to rush through each problem as a serious illness might get missed.
  • Too many problems can distract the doctor on dealing with your main problem.

If you need an additional appointment to discuss further problems, our reception will be happy to help.

Thank You

Non NHS Work: 

If you require a private letter to be written on your behalf which does not fall within normal NHS guidelines please download the attached form, complete and return to the surgery with the specified fee. 

Patient Request Form

Repeat Prescriptions:

Please note that repeat prescriptions take a full 48 hours (2 whole working days) to prepare.    Please remember that it is your responsibility to ensure that you hand your request into the surgery on time to avoid running out of your medication.




Our peak times for telephone calls are between 8am and 11am.  Please try to avoid calling regarding non-urgent matters outside of these times.  Please only telephone for test results after 2pm.  Thank you.



Test Results

Your blood test results should be available within a week.

Your X-Ray and Ultrasound Reports can take on average between 1-2 weeks.

You can telephone the practice for your results although the doctors comment on all results.

If there is any follow up action needed we will contact you.

You can telephone or call into the surgery for your test results after 2pm, Monday – Friday only  

If possible, please avoid telephoning for blood results on Mondays, as the phone lines can be extremely busy.


You will be asked to call back if you contact the surgery for your test results outside of these times.

Please note, the reception staff are not clinicians. They are unable to advise you on what your test results mean.

They can only pass on the doctor’s comments.

Please note that we do have a strict policy regarding confidentiality and data protection. In this respect we will only give out results to the person they relate to unless that person has given prior permission for their release or if they are not capable of understanding them.

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